Absolutely the worst experience of my life the customer representative by the name of Kim made multiple mistakes and tried to make it seem as if it was my fault in front of customers try to refund me $100 less than what I paid and then proceeded to tell me it was my fault I would never go back to this Home Depot in my life was the worst experience I've ever had
Found what I needed easily. Easy to get in and out of from the main road.
I am not sure if the employees at Home Depot are trained in any way to respect customers or treat them like people, but I will surely think twice before returning to Home Depot. I feel a little cheated, because I have spent a lot of money at the corporation to be treated this way. Now I simply go to Lowe's (where I bought a replacement tree). I'm sure Home Depot will make changes to the advertisements for the "1-year guarantee" policy so that consumers are aware of the hoops they must jump through to get their money back....not.
Good experience, just wish they had better steel accessories.
I purchased a tree at this store in April and it died not long after installation. I looked at the Home Depot website to see if I could get a refund for the item and found a 1-year guarantee on plants. No other information was written for the public to see on the website. So, I made sure to take my receipt and even an image of the dead tree to the store so that I could get a "fast and easy" refund. After driving all the way to the store and waiting in line, an associate told me that one must physically bring the dead item back to the store with a receipt to get a refund. I couldn't believe this ridiculous policy, and I don't remember reading this fine print anywhere on the website or on store signage. I then drove all the way back home, dug out the dead tree, and drove back to the store. After waiting in line again, I asked a rude cashier if I could have a refund for this tree. She told me, "not from me, nope, na-uh." I am not sure why any associate would talk to a customer in this manner. She then rudely said "go to returns" without giving any instructions as to where that was located. I then dragged the dead item all the way through the store to the return desk, where a gentleman was just finishing his transaction, which ended in awkward silence. I asked for a refund for my item and received it without any interaction with the associate. The associate also failed to say thank you or generally make me want to come back to the establishment. The transaction ended in awkward silence.
Stephanie help me order Christmas gifts for my sons over the phone while I was working on the internet and was there for me if I had any questions and she happened to be there when I picked up the kids' shovels from the store and she and her several colleagues all helped me find their additional stocking stuffers (painters tape, etc). Everyone was very friendly and helpful even the guy in the paint department who was trying to say something about having to with tape now having to be PC... I think that was supposed to be some sort of political dig but I ignored it because he was helpful.
The Home Depot is a US Hardware Store based in Hampton Township, Pennsylvania. The Home Depot is located at 4960 William Flinn Hwy, Allison Park, PA 15101, USA.
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